Meets Consulting Inc. (Head Office: Minato-ku, Tokyo; President & CEO: Yuta Ito) is pleased to announce that on June 21, 2024, at the SS Committee Training Session hosted by the Kansai Apollo Association Osaka Branch, our President & CEO, Yuta Ito, delivered a lecture titled “The True 15 Seconds: Secrets of Success Learned from the SS Frontline.”
Lecture Overview
Lecture Content
In this lecture, our representative—formerly in charge of dealer sales at Idemitsu Kosan and currently managing both a consulting firm and an online retail company—shared how frontline customer service experience at service stations (SS) has influenced his entire career. The session focused particularly on the importance of the “True 15 Seconds,” the critical first customer touchpoint, and presented concrete strategies for improving service quality and enhancing customer satisfaction, drawing on examples from foreign-affiliated companies and consulting engagements.
Feedback
Participants responded very positively, with comments such as “It gave me courage” and “The content was immediately applicable in the field.” The event also provided an opportunity to hear firsthand voices from the SS frontline, offering deep insights into the latest industry trends and challenges.
Media Coverage
The lecture was featured in the industry newspaper Nenryo Yushi Shimbun (July 2, 2024 issue). We are honored to have been covered by a leading industry publication.
Future Outlook
Leveraging the insights gained from this lecture and the feedback from participants, we will continue striving to enhance service quality and contribute to the industry. We also aim to return the experience and expertise cultivated in foreign-affiliated companies to the petroleum industry and contribute to the overall development of the sector.
For inquiries regarding this matter: Meets Consulting Inc.
Email: info@meetsc.co.jp
