[What is Amazon Phone Inquiry? Full Picture of 24H Support & Secrets to Improving FCR Taught by CS] Leader]

Unexpected troubles are inherent in shopping and selling on Amazon. Especially when urgency is required, the most reliable means of solution is "Amazon Phone Inquiry". This article thoroughly explains the full picture of the support system provided 24/7/365 and the secrets of improving "FCR (First Contact Resolution)" for users to solve problems in the shortest time, from the perspective of a Customer Service (CS) field leader.

1. Basic Structure of Amazon Phone Inquiry

Amazon's customer support boasts the world's highest level of convenience. Once there was a direct phone number, but now 'Callback Method' is mainstream. This is a mechanism where users pre-enter the situation from the app or website and have Amazon call the specified number.

The biggest advantage of this system is that the operator grasps the user's order history and account information the moment it is connected, significantly reducing the effort of explanation.

2. Shortest Route to Connect to Operator: Callback Function

To make phone inquiries smoothly, it is most efficient to use the "Customer Service" menu of the Amazon Shopping App. After going through the automated response by the chatbot, by selecting "Talk to a representative", it is possible to reserve a callback with minimized waiting time.

• Step 1: Select the category of the problem from Order History or "Other"
• Step 2: Tap "Contact Customer Service"
• Step 3: Select "Call me now" and enter your phone number

3. Preparation for Improving FCR Taught by CS Leader

Increasing FCR (First Contact Resolution) directly leads to stress reduction for users. It is recommended to have the following information on hand before the phone connects.

1. Order Number (17 digits): Essential for identifying the target product.
2. Tracking Number: For delivery troubles, the delivery carrier's tracking number is required.
3. Capture of Error Screen: If a defect is occurring, organize it so that you can verbalize the situation.

4. Merits of Phone Inquiry and Data Analysis

Compared to text-based chat, phone inquiries excel in "conveying nuances". Especially for complex return/refund processing or account security issues, voice communication shortens the time to resolution.